DO NOT buy from Furniture Row bought a kitchen set chair broke in which we did nothing to it watching TV and hear a noise it broke somehow anyway they would not replace the chair as this was only 5 months old BUYERS BEWARE they do not stand by there products of course they have NO problem selling the product, I agree the message needs to be heard boycott furniture row, Boycott them for their utter disrespect and horrible business practices. If not, demand a refund and shop elsewhere. I spent over 1300 for a china cabinet, and it was flawed right out of the wrapping. Find a StoreSalesFinancingPay My BillSubscriptionsCareersContact UsThe Showroom at Furniture Row. I was scheduled for a Sunday 9:30 am to 10:30am delivery window. The mermaid is still peeking out in the four directions. When we finally talk with her, she informs us that the bed rails are on back order and have been since before we ever even ordered and that the quoted expected date if delivery wouldn't be until early November. Thanks. I guess their customer service only applies if you don't make returns. Very disappointed in the Salesman Alex and his Supervisor David for giving us the run around. Ineffective leaders produce ineffective workers/followers.Folks, if you pick up furniture on the floor you may have done your self a great service...but then again who wants things that others have sat in or laid on for your own personal home? Then, she called the store and worked with them to provide the best resolution, possible. I paid the $45 for pick up of the furniture and they were to be picked up in two days. Furniture row put some sorry we missed u note on my door!! By 1997 they had decided to expand their use of space to make this their headquarters and placed the 20 foot tall peeping mermaid logo on the top of the clock tower. Primary Address. I went back to the store and worked with a different salesman (Troy) and he helped me to find a replacement sofa to my satisfaction. I posted a review on Facebook regarding my recent purchase of a bed and how dissatisfied I was with the salesman. WTF this is how you do Business!! Bed delivery was damaged!! If you want better quality furniture and better quality people to deal with - go find a local furniture company.This corporate furniture row is exactly what it is...a row of corporate BS coming from Vietnam and China, so when you get the Corporate answer as to why the corporate furniture isn't here from Corporate people acting as your Corporate sales rep.....don't be surprised in the status quo culture -its a Corporate thing! etc. Here's what I learned: reasonable to work with the salesman but you should have a definite deadline when you will take next steps. Not even the correct size, color, brand style, nothing. SHARE: , , , , , , , , , , , , Location: Furniture Row Corporate Offices ‹ Next Post Newer Post › Previous Post Older Post Home. So not only am I out $250 for the section of couch that I didn't receive, I'm also out $700 to get the couch treated for bed bugs. Starbucks started leasing office space in the old Sears building in 1993. He promised me that he would get my couch in (coffee table is available but I have to pay an additional delivery fee if I want that delivered before the couch) the following week. I will never recommend sofa mart to anyone. My husband and I purchased a 3 pc living room set , like many of these reviews the quality was horrible. If a man like that is at the Helm of this ship don't be surprised that your sales people are as equally inept and lazy. We have been going back and forth between different managers for over a month one excuse after another. the new manager of the store promised me that because I had to wait so long he was going to send me a rebate check. It's been more than a month now and I still don't have the couch or coffee table. About a quarter of the company is in the product development group, and 100% of their products are designed and quality-tested in-house.One-of-a-kind design; seamless hard shell case with soft, rubberized interior lining. 2 hours later I call back...Multiple times until he FINALLY answers the phone only to be told they didn't arrive. In our mind they are a bunch of thieves! Often, multiple stores will be co-located in the same building, where one store is open to the next.u000b. Main Fax. Troy double-checked to ensure the sofa was in stock and then scheduled a delivery to me before Christmas. When they first made this commitment to stay rooted here, the Seattle Times reported, "The mammoth complex, which also houses a Sears store and two other retail tenants, is being renamed the Starbucks Center. Purchased a sectional from Sofa mart in San Antonio, Tx, when taking off the plastic they put a slit in the back of my couch. All comments with swear words will be deleted, even abbreviated swear words. So the sales rep straight up lied every time we spoke. Colorado Springs, CO. - The sad thing about the comments in this forum is that one probably doesn't read these until they've experienced problems and are forced to search the internet for help; then, it's most likely too late.
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